Terms and Conditions
Welcome to Fastest & Secured Logistics. By using our services, you agree to the following terms and conditions:
1. Services Provided
Fastest & Secured Logistics offers air and sea shipping services exclusively between China and Sri Lanka. Our services include standard shipping, secure handling, customs clearance, and real-time tracking.
2. Shipment Booking
All shipments must be booked through our official website or whatsapp/wechat. Accurate information regarding the Commodity , weight, dimensions, and value of the goods must be provided at the time of booking. Any changes to shipment details must be communicated promptly.
3. Prohibited Items
We do not transport hazardous materials, illegal goods, perishable items, or any other items restricted by international law. It is the responsibility of the customer to ensure that their goods comply with all relevant regulations.
4. Packaging and Labeling
Customers are responsible for ensuring that all goods are appropriately packaged and labeled for transport. Inadequate packaging or incorrect labeling may result in delays, damage, or additional charges.
5. Customs Clearance
Fastest & Secured Logistics will handle all necessary customs clearance procedures.
6. Insurance
Basic insurance is included with our services, covering a standard level of liability. Additional insurance coverage can be purchased for high-value items. Please inquire at the time of booking.
7. Liability and Limitations
Fastest & Secured Logistics is not liable for any loss, damage, or delay caused by events beyond our control, including but not limited to natural disasters, strikes, or governmental actions. Our liability for any claim arising from the transportation of goods is limited to the lesser of the value of the goods or the amount covered by our basic insurance policy.
8. Delivery
Estimated delivery times are provided at the time of booking and are subject to change due to unforeseen circumstances. Customers will be notified of any significant delays.
9. Claims and Complaints
Any claims for loss or damage must be reported to Fastest & Secured Logistics within 7 days of delivery. Complaints regarding our services can be submitted through our official website or customer service hotline.
10. Payment Terms
Payment for all services must be made after clearance done.
11.Late payments may result in delays or additional charges.
12. Amendments
Fastest & Secured Logistics reserves the right to amend these terms and conditions at any time. Any changes will be communicated through our official website.
By using Fastest & Secured Logistics, you acknowledge that you have read, understood, and agree to these terms and conditions. For any questions or concerns, please contact our customer service team.